Processing & Shipping

Orders are processed within 1-2 business days. Shipping times vary based on the selected shipping service and will be calculated at checkout.

Returns

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

To be eligible for a return, the item must be:

• In its original condition (unworn or unused)
• With tags attached
• In its original packaging
• Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at matt@mylover.au. Returns should be sent to:

3/26 Hillsdon Rd, Taringa QLD 4068

If your return is approved, we’ll provide a return shipping label and instructions on how to send your package. Items sent back without prior approval will not be accepted.

For any return inquiries, reach out to matt@mylover.au.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

Some items are not eligible for returns, including:

• Custom or personalised products
• Undergarments, including underwear, for hygiene reasons.
• Sale items and gift cards

If you're unsure about a specific item, feel free to contact us.

Exchanges

To exchange an item, return the original item first. Once your return is approved, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, a refund will be processed to your original payment method within 10 business days.

Please note that bank processing times may vary. If you haven’t received your refund after 15 business days, contact us at matt@mylover.au.