Privacy Policy

Updated: 13th February 2025

1. What We Collect

1.1 General Information

The type of personal information we collect depends on how you interact with us. For example:

• In-store purchases: We may collect your payment details and purchase information.
• Online account creation: We collect your name, email address, and may collect your phone number and address.
• Online purchases: We use your online account information and collect details of your order, shipping address, billing address, phone number, and payment details.
• Newsletter sign-ups: We collect your email address, name, and may collect your phone number, address, and demographic information.
• Competitions or promotions: We collect your name, contact details, and any other submitted information.
• Supplier interactions: We collect business-related contact details such as name, job title, phone number, and email address.
• Enquiries and feedback: We collect your contact details and details of your enquiry or feedback.

1.2 Sensitive Information

We only collect sensitive information when necessary and with your consent or where required by law.

1.3 Website Data Collection

We may collect non-personal data when you visit our website, such as:

• Your IP address, device type, browser, and operating system.
• Pages visited and actions taken on our website.
• Cookies for session management and user experience improvement. You can manage cookies via your browser settings.
  
  

2. How We Collect Personal Information

We collect information through:

• In-store interactions
• Website forms (e.g., account creation, purchases, contact forms)
• Social media engagement
• Emails, phone calls, and written correspondence
• Marketing campaigns, competitions, and promotions
  
  

3. Why We Collect Personal Information

The main purposes for collecting personal information include:

• Processing transactions and delivering orders
• Managing customer accounts
• Conducting promotions and marketing activities (where consented)
• Improving our products and services through research and analytics
• Protecting the security of our business, customers, and staff
• Handling customer enquiries and complaints
• Recruiting staff and engaging with suppliers
  
  

4. Direct Marketing & Opting Out

We may send promotional communications via email, SMS, or other channels where permitted. You can opt out anytime by:

• Clicking the "unsubscribe" link in emails
• Contacting us via email at matt@mylover.au
  
  

5. Who We May Share Your Personal Information With

We may share personal data with:

• Payment processing providers
• Delivery and logistics partners
• IT service providers and website hosts
• Marketing and analytics service providers
• Legal, accounting, and business advisors
• Government or regulatory authorities if required by law

6. Cross-Border Data Transfers

Some service providers may be located outside Australia. We take reasonable steps to ensure your data is handled securely in accordance with Australian privacy laws.

7. Data Security & Retention

We store personal data securely using:

• Firewalls, encryption, and secure databases
• Restricted access to authorised personnel only
• Secure disposal of outdated data

While we take security measures, online data transmission carries risks. You can help protect your data by keeping passwords confidential and logging out after use.

8. Access & Correction of Personal Information

You can request access to or correction of your personal information by contacting us. We may verify your identity before processing your request.

9. Complaints & Dispute Resolution

If you have concerns about how we handle your data, please contact us. We aim to resolve complaints within 30 days. If unsatisfied, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For privacy-related queries or requests, contact us at:

• Email: matt@mylover.au
• Postal Address: 3/26 Hillsdon Rd, Taringa QLD, 4068

This Privacy Policy may be updated from time to time. Please check our website for the latest version.